Shipping policy
📦 Order Processing and Shipping
All orders are prepared and shipped from our warehouse in Villeurbanne, France.
Orders are generally dispatched within 3 to 5 business days after payment confirmation, Monday to Friday, excluding public holidays.
During busy periods, processing times may be longer. Any temporary changes will be communicated on our website.
Once your order has been shipped, you will receive an email with your tracking number.
The delivery times below are additional to the order processing time and begin once the carrier receives your parcel.
🇫🇷 Shipping Within Mainland France
📍 Free Pickup Point Delivery
Pickup point delivery is free with no minimum order value via Mondial Relay or Shop2Shop – Chronopost, depending on availability.
Mondial Relay: 3 to 5 business days after dispatch.
Shop2Shop – Chronopost: 2 to 4 business days after dispatch.
For Shop2Shop, you can select your pickup point on the order confirmation page after payment.
🚚 Chronopost Home Delivery
0–3 kg: €12.90
4–10 kg: €15.90
11–20 kg: €19.90
21–30 kg: €25.90
31–40 kg: €29.90
🎁 Free home delivery on orders of €250 or more.
Estimated delivery time: 1 to 2 business days after dispatch.
🇪🇺 Europe – Zone 1
Countries: Austria, Belgium, Denmark, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal and Spain.
Chrono Relais Europe – Pickup Point
0–3 kg: €9.90
4–10 kg: €19.90
11–20 kg: €39.90
Chronopost Home Delivery
0–3 kg: €19.90
4–10 kg: €29.90
11–20 kg: €49.90
21 kg and above: €59.90
Estimated delivery after dispatch: 3 to 6 business days to a pickup point, or 2 to 4 business days for home delivery.
🇪🇺 Europe – Zone 2
Countries: Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia.
Chrono Relais Europe – Pickup Point
0–3 kg: €13.90
4–10 kg: €26.90
11–20 kg: €48.90
Chronopost Home Delivery
0–3 kg: €24.90
4–10 kg: €39.90
11–20 kg: €59.90
21–30 kg: €79.90
Delivery times vary depending on the destination and carrier.
🌍 Europe – Zone 3
Countries: Bulgaria, Greece, Norway, Romania and the United Kingdom.
Chronopost Home Delivery
0–3 kg: €19.90
4–10 kg: €29.90
11–20 kg: €55.90
21–30 kg: €79.90
Delivery times depend on the destination and any applicable customs procedures.
🇨🇭 Shipping to Switzerland
Express Switzerland
0–5 kg: €22.90
6–10 kg: €35.90
11–20 kg: €49.90
21 kg and above: €69.90
Delivery times vary depending on the destination and customs clearance.
🇺🇸 Shipping to the United States
International Chronopost
0–3 kg: €60
4–10 kg: €105
11–20 kg: €230
21–30 kg: €350
Delivery times depend on the destination and customs procedures.
ℹ️ Important Information
Delivery times are estimates and begin once the parcel has been handed over to the carrier.
Available shipping methods and their costs are displayed at checkout before payment confirmation.
Large orders may be shipped in multiple parcels.
Free pickup point delivery and free home delivery on orders of €250 or more apply to mainland France only. Mondial Relay is available in France only.
For shipments outside the European Union, import taxes, customs duties and clearance fees may apply according to the destination and applicable terms of sale.
The shipping options and rates displayed at checkout take precedence.