FAQ – Wholesale second-hand and vintage clothing | Place Wholesale
Welcome to the Place Wholesale FAQ
Here you will find answers to the most frequently asked questions about our wholesale vintage clothing boxes (per piece boxes, kilo boxes, video boxes) as well as our handpick service. Shipping available in France, Belgium, Germany, Spain, Netherlands and Italy.
📦 Shipping & Delivery
Which countries do you ship to?
We currently ship to France, Belgium, Germany, Spain, Netherlands and Italy.
What are the shipping times?
Orders are generally prepared and shipped within 48 hours.
Will I receive a tracking number?
Yes, a tracking number is sent as soon as your order has been shipped.
Are shipping costs included?
No, shipping costs are calculated at checkout depending on your country and the weight of the parcel.
What should I do if my package is delayed?
Please contact us with your order number and tracking information so we can assist you.
💳 Orders & Payment
Who can order from Place Wholesale?
Anyone can order (individuals and professionals).
Our boxes are mainly designed for resellers, thrift stores, vintage shops and online sellers.
Is there a minimum order?
No, you can start by testing with your first box.
Which payment methods do you accept?
We accept the payment methods available on Shopify (credit card and options available at checkout).
Can I modify or cancel an order after payment?
If the order has not yet been prepared, please contact us quickly.
🔁 Returns & Refunds
Are returns accepted?
Yes, returns are accepted within 14 days.
Are returns subject to conditions?
No, returns are accepted within 14 days without specific conditions.
How do I request a return?
Contact us with your order number and we will provide the return procedure.
👕 Quality, Sorting & Grade A
Are your clothes sorted?
Yes, our boxes are sorted according to the ordered format and the announced quality.
What does “Grade A” mean at Place Wholesale?
Grade A corresponds to items in very good condition, ready for resale.
Can there be defects even with Grade A?
Yes, vintage and second-hand clothing may show slight signs of wear.
Are the clothes washed?
We recommend washing items before resale.
🧺 Per Piece Boxes (10 / 20 / 40 pieces)
What is a per piece box?
A per piece box is a bundle containing a specific number of items.
Which formats do you offer?
We offer boxes of 10, 20 or 40 pieces.
Will I receive exactly the items shown in the photos?
No, photos are for illustration purposes only.
Boxes contain similar items (same style, same category, same quality), but the exact content may vary depending on arrivals.
⚖️ Kilo Boxes (10 / 20 / 40 kg)
What is a kilo box?
A kilo box is a bundle sold by weight.
Which formats do you offer?
We offer boxes of 10 kg, 20 kg or 40 kg.
How many pieces are in a kilo box?
The number of pieces depends on the type of clothing (t-shirts, sweatshirts, jeans, jackets, etc.).
🎥 Video Boxes (Exact Lot)
What is a video box?
A video box is a bundle presented in a video, with an exact content: you receive exactly the items shown in the video.
Is the lot really exact?
Yes, the lot corresponds exactly to what is shown in the video.
🎯 Handpick (In Person or Video)
Do you offer handpick?
Yes, we offer handpick sessions either in person or via video.
What is handpick?
Handpick allows you to select items one by one according to your needs.
How can I book a handpick session?
Contact us through the contact page or by message and we will organize a session.
🌍 Origin & Sourcing
Where do your clothes come from?
Our clothing comes from professional sourcing channels in Europe and internationally depending on arrivals.
📈 Reselling & Advice
Is reselling vintage boxes profitable?
Yes, reselling can be profitable. The margin depends on your selling price, platform and strategy.
Which box is best to start with?
There is no single “best” box: it all depends on how you plan to sell.
🔗 Useful Links
Discover our collections:
➜ Handpick